Assurance Heating & Air Conditioning Reviews

Once again, Assurance went above and beyond my expectations. I am a Real Estate Agent with Coldwell Banker and needed a quote on installing new furnace and a/c for a property in Palatine. Ken came out within a few hours of my request, emailed my client and me a proposal by the end of the day. The proposal was very fair, and my client was impressed. I continue to have positive experiences with them and feel I must share! Read Less

I cannot say enough good things about our experience with Assurance Heating and Air Conditioning! Our furnace was limping along during the recent cold snap, frigid temperatures. The small company we had been using was not able to get to us, we were concerned it would flat out quit over the weekend. We did make it through the weekend, still not on the list with the other company. I called Assurance. Ray took care of everything; he set up our appointments with the sales rep and the installation crew. Derek come out, assessed our needs, we discussed his recommendations and chose a new unit. Herman and Johnny came out to do the installation. Kim took care of some office matters for us. Everything moved along at a great pace ( did I mention frigid temperatures?) and was done in a very professional manner. We will be getting our ducts cleaned in the spring. When the furnace comes on quietly (old one was noisy) and warms our house in this Midwest winter I really do smile. We are quite pleased with our new furnace and think the whole gang did very well by us. We are looking forward to a long relationship with Harvey and his crew and recommend them if you need the services of a heating and cooling company. Read Less

I don't normally do reviews, but I know how hard it is to be a smart consumer when it comes to these big purchases we make maybe 1-3 times in our lives and there is not much common knowledge on the subject of HVAC. Let me just tell you that you can definitely do a lot worse than Assurance. My AC went out right before the 4th of July holiday weekend in 2021. I bought my first home in December 2019 so I am a fairly new home owner. I had 3 companies come out and give me a quote. Assurance base price was the lowest, and even with upgrades the price/value was still the best Top Tech was good, but my research told me carrier was better than lenox, and Top Tech was going to be $1000 more even though the AC unit would be SEER 13 while I could get SEER 16 from Assurance. ARS rescue rooter was the worst. A guy came out and gave me a big speech that seemed like a timeshare pitch. It was so contrived and awkward. They wanted $3500 more than Assurance for very similar products (from what I can tell). Oh, and since I didn't have AC during the summer I got some kind of priority from Assurance and they came out the NEXT DAY after I decided to go with them. I will edit this review if anything major issues arise. So if it is unedited just assume everything still applies. Edit: I was not asked a single time to post a review. I think it's kinda cringe/desperate when companies ask for reviews. So I thought I'd include that info. Read Less